Privacy Policy
Last updated: 19 September 2026
This Privacy Policy explains how Dr. Sonam Oberoi, ENT & Head and Neck Surgeon, practicing at TMW HealthCare, Sanat Nagar, Srinagar ("we", "us", "our"), collects, uses and protects your personal information when you visit drsonamoberoi.com (the "Website"), contact us, or book an appointment.
We follow applicable Indian law, including the Information Technology Act, 2000, its rules on sensitive personal data, and the Digital Personal Data Protection Act, 2023.
Information we collect
Information you give us. When you call, message, fill in a form, or book an appointment, we may collect your name, phone number, email address, age, and the reason for your visit. If you share details about your health or symptoms, we treat them as sensitive personal information.
Information collected automatically. When you browse the Website, basic technical information may be collected, such as your device type, browser, pages visited and approximate location. This is done through cookies and similar tools, as explained in our Cookie Settings page.
Medical records. Records created during your consultation at the clinic are kept as part of your medical care. They are not collected through this Website.
How we use your information
We use your information to respond to your enquiries, book and manage appointments, send appointment reminders, provide medical care, keep records required by law, and improve the Website. We will not use your health information for marketing.
Consent
By submitting your details through the Website, you consent to our using them for the purposes above. You may withdraw your consent at any time by contacting us. Withdrawing consent will not affect anything done before you withdrew it, and we may still keep records we are legally required to keep.
Sharing your information
We do not sell or rent your personal information. We share it only when needed: with clinic staff involved in your care, with service providers who help us run the Website or appointment system (who must keep it confidential), or when required by law, a court order or a government authority.
How we protect your information
We take reasonable security measures to protect your information from unauthorized access, loss or misuse. No website or online system can be completely secure, however, so please avoid sending sensitive medical details through open channels such as email or website forms. Share them at your consultation instead.
How long we keep your information
We keep enquiry and appointment details only as long as needed for the purpose they were collected for. Medical records are kept for the period required under medical regulations in India.
Your rights
You have the right to ask what personal information we hold about you, to have it corrected or updated, and to ask for it to be deleted where the law allows. You may also nominate another person to exercise these rights on your behalf if you are unable to. To make a request, contact us using the details below.
Children's information
Information about children under 18 should be provided by a parent or guardian, who gives consent on the child's behalf.
Links to other websites
The Website may link to other sites, such as Google Maps. We are not responsible for their privacy practices, so please read their policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Grievance Officer and contact
If you have any questions or complaints about this policy or your personal information, please contact:
Tahir Grievance Officer
TMW HealthCare, Sanat Nagar, Rawalpora 133 Lane 5A, Housing Colony, Srinagar, Jammu and Kashmir 190005
Phone: 091863 88457
Email: team@drsonamoberoi.com
We will respond within 15 days.
Purchase Conditions
Last updated: 19 September 2026
These conditions apply to appointments and paid services booked with Dr. Sonam Oberoi at TMW HealthCare, Sanat Nagar, Srinagar, whether booked through this Website, by phone, or at the clinic.
Services
We provide ENT (ear, nose and throat) and head & neck consultations, examinations, procedures and related care. Information on this Website is for general education only. It is not medical advice and does not replace a consultation.
Booking appointments
Appointments can be booked by phone at 091863 88457 [or through the Website]. A booking is confirmed only once you receive confirmation from the clinic. Appointment times are approximate and may change because of emergencies or unforeseen delays.
Fees and payment
Consultation fees and procedure charges will be told to you before the service is provided. Fees may change without notice, but the fee confirmed at the time of booking will apply to that appointment. Payment can be made [at the clinic by cash, card or UPI] [or online at the time of booking]. Costs of tests, medicines or procedures advised during the consultation are separate from the consultation fee.
Cancellations and rescheduling
If you cannot attend, please inform us at least 24 hours in advance so we can offer the slot to another patient. You may reschedule free of charge with this notice.
Refunds
If fees are paid online: If you cancel with at least 24 hours notice, you will receive a full refund. If you cancel with less notice or do not attend, the fee [may not be refunded / may be adjusted against a future appointment]. If the clinic cancels your appointment, you will get a full refund or a new appointment of your choice. Approved refunds are processed to the original payment method within [7–10] working days.
Medical outcomes
Every patient is different. While we give every patient careful, professional care, no specific result of any treatment or procedure can be guaranteed.
Emergencies
This Website and our booking system are not for emergencies. In a medical emergency, go to the nearest hospital emergency department or call 112.
Governing law
These conditions are governed by the laws of India. Any disputes will be subject to the courts of Srinagar, Jammu & Kashmir.
Contact
For questions about bookings, fees or refunds, call 091863 88457 or email [email address].
appointments@drsonamoberoi.com
Cookie Settings
Last updated: 19 September 2026
This page explains how drsonamoberoi.com uses cookies and how you can control them.
What are cookies?
Cookies are small text files saved on your phone or computer when you visit a website. They help the website work properly, remember your preferences, and show the website owner how visitors use the site.
Cookies we use
Essential cookies are needed for the Website to work, for example to load pages correctly and keep forms secure. These cannot be switched off.
Analytics cookies help us understand how many people visit the Website and which pages they find useful, so we can improve it. The information is collected in a way that does not directly identify you. [We use Google Analytics for this.]
Third-party cookies may be set by services built into the Website, such as Google Maps for directions to the clinic [or embedded YouTube videos]. These services have their own cookie policies.
We do not use cookies for advertising, and we do not sell cookie information.
Managing cookies
You can choose to allow or block cookies through your browser settings. Most browsers let you delete existing cookies, block all cookies, or block only third-party cookies. The steps are usually in the browser's Settings under "Privacy" or "Site settings". Blocking essential cookies may stop parts of the Website from working properly.
You can also change your choices at any time using the cookie settings link at the bottom of any page.
Changes to this page
We may update this page if the cookies we use change. Please check it from time to time.
Contact
If you have any questions about cookies, contact us at 091863 88457 or [email address]. For more about how we handle personal information, please read our Privacy Policy.
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